Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to your use of tuxuan.co and purchases made from TUXUAN. By using this website or placing an order, you agree to the terms below and to the policies linked on our website.
About TUXUAN
TUXUAN is an online store and wedding inspiration brand offering wedding accessories, InHeavenMatch bridal details, formal accessories, and cashmere apparel. Orders are prepared and shipped from Shengzhou, Zhejiang 312400, China.
Website Use
You may use this website for lawful personal shopping, browsing, and informational purposes. You may not misuse the website, attempt to interfere with its operation, copy content for commercial use without permission, or use the site in a way that violates applicable law or the rights of others.
Product Information
We try to present product names, descriptions, images, colors, dimensions, materials, prices, and availability clearly and accurately. Small variations may occur because of screen settings, handmade or finished details, production batches, photography lighting, or measurement methods.
Orders and Acceptance
Placing an order does not guarantee acceptance. We may refuse, cancel, or limit an order if information appears inaccurate, payment cannot be verified, an item is unavailable, fraud risk is detected, or the order cannot be fulfilled as placed. If an order is canceled after payment, we will issue a refund according to the payment provider’s process.
Pricing and Promotions
Prices, promotions, coupon codes, and shipping offers may change without notice. A promotion is valid only according to the terms shown at the time of checkout. We may correct pricing or listing errors when discovered.
Payment
Payment must be completed through the checkout options available on the website. Payment providers may apply their own terms, verification steps, currency conversion, or transaction fees.
Shipping, Returns, and Exchanges
Shipping, return, refund, and exchange rules are described in our Processing and Shipping Policy and Returns and Exchanges page. Delivery estimates are not guarantees, especially for international orders affected by customs, carrier delays, weather, holidays, or address issues.
Customs and Import Fees
For international orders, import duties, taxes, customs fees, brokerage fees, or similar charges may be required by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout.
Intellectual Property
Website content, product images, page copy, graphics, collection names, and brand materials belong to TUXUAN or are used with permission. You may not copy, reproduce, sell, or commercially use our content without written permission.
User Content and Reviews
If you submit reviews, photos, feedback, or messages, you confirm that you have the right to share them. You allow TUXUAN to use submitted content for customer service, website display, marketing, quality improvement, and business records, unless restricted by applicable law.
Limitation of Liability
To the fullest extent permitted by law, TUXUAN is not responsible for indirect, incidental, special, or consequential losses related to website use, product use, delivery delays, third-party services, or events outside our reasonable control.
Changes to These Terms
We may update these Terms and Conditions from time to time. The current version will be posted on this page.
Contact
For questions about these terms, email info@tuxuan.co.
Last updated: July 6, 2026.
