Processing and Shipping Policy
Processing and Shipping Policy
TUXUAN ships wedding accessories, InHeavenMatch bridal details, formal accessories, and cashmere apparel from Shengzhou, Zhejiang 312400, China.
At a Glance
- Business name: tuxuan.co
- Ship-from location: Shengzhou, Zhejiang 312400, China
- Order processing: usually 1-3 business days after payment is confirmed
- Tracking: provided after dispatch when the carrier scans the shipment
Order Processing
Processing time is the time needed to prepare, check, pack, and dispatch an order. Most orders are prepared within 1-3 business days after payment is confirmed. Processing time is separate from carrier transit time.
Orders with personalized, custom, made-to-order, or limited-availability items may require additional preparation time. If a delay affects your order, we will contact you using the email address provided at checkout.
Estimated Transit Times
| Destination | Standard transit time after dispatch | Expedited transit time after dispatch | Typical carriers |
|---|---|---|---|
| United States | 7-10 business days | 3-5 business days | FedEx / China EMS |
| Canada | 7-10 business days | 3-5 business days | Canada Post / FedEx |
| United Kingdom | 7-12 business days | 3-5 business days | Royal Mail / FedEx |
| Australia | 10-15 business days | 3-5 business days | Australia Post / FedEx |
| European Union | 10-18 business days | 3-5 business days | Local postal service / FedEx |
| Other destinations | 7-25 business days, depending on region | Where available | Carrier varies by country |
Customs, Duties, and Delivery Delays
- Import duties, taxes, customs fees, or brokerage fees may be charged by the destination country and are the customer’s responsibility unless otherwise stated at checkout.
- Transit estimates do not include weekends, public holidays, customs clearance delays, weather disruption, carrier disruption, or incorrect address issues.
- Delivery estimates are not guarantees. Wedding orders should be placed with enough time before the event date.
Tracking and Address Issues
Tracking information is sent after dispatch. If tracking shows an issue, please contact the carrier first, then email info@tuxuan.co with your order number if further help is needed.
Please enter the shipping address carefully at checkout. TUXUAN is not responsible for delays or failed delivery caused by incomplete or incorrect address information.
Last updated: July 6, 2026.
