FAQs

Frequently Asked Questions

What is TUXUAN?

TUXUAN is a wedding inspiration brand and online store at tuxuan.co. We bring together wedding accessories, InHeavenMatch bridal details, formal accessories, styling ideas, and soft cashmere for life beyond the vows.

What can I shop at TUXUAN?

You can shop wedding ties, tie sets, bow ties, pocket squares, cufflinks, suspenders, socks, lapel flowers, wrist corsages, pearl bouquets, bridal keepsakes, earrings, jewelry, hair accessories, and cashmere apparel.

What is InHeavenMatch?

InHeavenMatch is the bridal-facing collection within TUXUAN, focused on pearl details, bouquets, keepsakes, and romantic pieces for the ceremony and wedding story.

Are TUXUAN products only for weddings?

Many TUXUAN pieces are designed for weddings and special occasions. Some formal accessories, especially ties and pocket squares, can also work for business, events, gifting, and everyday occasion dressing.

Where are orders shipped from?

Orders are prepared and shipped from Shengzhou, Zhejiang 312400, China.

How long does processing and shipping take?

Most orders are prepared within 1-3 business days after payment is confirmed. Transit time depends on destination, shipping method, customs, and carrier conditions.

What payment methods do you accept?

TUXUAN accepts secure payment methods shown at checkout, which may include major credit cards, PayPal, Google Pay, and other available options depending on country and provider availability.

What is your return policy?

Eligible regular-priced items may be returned within 14 days after delivery if they are unused, unworn, unwashed, and returned with original packaging. Personalized, custom-made, final sale, or clearance items may have different conditions.

How do I contact TUXUAN?

Email info@tuxuan.co for order questions, product questions, shipping help, return requests, and collaboration inquiries.