Privacy Policy

Privacy Policy

This Privacy Policy explains how TUXUAN collects, uses, and protects information when you visit tuxuan.co, place an order, contact us, or sign up for updates.

Who We Are

TUXUAN is an online store and wedding inspiration brand offering wedding accessories, InHeavenMatch bridal details, formal accessories, and cashmere apparel. You can contact us at info@tuxuan.co.

Information We Collect

We may collect information you provide directly, including your name, email address, shipping address, billing information, order details, account information, contact form messages, and any information included in customer support requests.

We may also collect technical information such as IP address, browser type, device information, pages visited, referring pages, cart activity, cookies, and similar usage data needed to operate and improve the website.

How We Use Information

• To process orders, payments, shipping, returns, and customer service requests
• To communicate about order status, tracking, policy updates, or customer questions
• To operate the website, shopping cart, account, security, analytics, and fraud prevention tools
• To improve product pages, inspiration content, service information, and website performance
• To send marketing emails only where permitted or where you have opted in

Payments

Payments are processed through secure third-party payment providers. TUXUAN does not intentionally store full credit card numbers on our website. Payment providers may collect and process payment information according to their own privacy and security policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for cart function, account login, security, analytics, performance, and marketing measurement. You can manage cookies through your browser settings, but some site functions may not work correctly if necessary cookies are blocked.

Third-Party Services

We may use third-party services for website hosting, WordPress and WooCommerce functions, payment processing, shipping, email, analytics, security, advertising measurement, customer support, and performance tools. These providers may process information only as needed to provide their services or as required by law.

International Orders and Data

TUXUAN serves customers in multiple countries. Information may be processed in countries different from where you live, including where our website, service providers, payment providers, or shipping partners operate.

How Long We Keep Information

We keep order, transaction, customer service, and business records for as long as needed to provide service, comply with legal or tax obligations, resolve disputes, prevent fraud, and maintain accurate records.

Your Choices

You may contact us to request access, correction, deletion, or limitation of personal information where applicable. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, payment system, or online transmission can be guaranteed completely secure.

Children

TUXUAN is not directed to children. We do not knowingly collect personal information from children as defined by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact

For privacy questions, email info@tuxuan.co.

Last updated: July 6, 2026.